Libraries as places : buildings for the 21st century : proceedings of the Thirteenth seminar of IFLA's Library Buildings and Equipment section together with IFLA's Public Libraries Section (engelsk)
The virtual custumer : a new paradigm for improving customer relations in libraries and information services : satellite meeting, São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas = reunião satélite = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information = colloque satellite = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informatión y biblioteca = reunión satélite (flere sprog)
Opportunity 2000 : understanding and serving users in an electronic library : 15th International Essen Symposium, 12 October - 15 October 1992, to commemorate the 20th anniversary of the Essen University Library : festschrift in honour of Herbert S. White (engelsk)