About our Privacy Policy
In this section you can read about how the information you leave when using the website is used by Bibliotek.dk and the libraries.  

If you have questions concerning the Privacy Policy please contact our customer service Kundeservice or ask at your local library if your question regards the library’s use of information.

Here you can read about which personal data is used by Bibliotek.dk and how:

Personal information (name, CPR-number, mail address etc.)

Your information is encrypted when you order through Bibliotek.dk. That is done to prevent unauthorized disclosure, and your information can only be read by sender and receiver. In some cases, you will be redirected to your local library which means the local library are responsible for handling the information you give to them.
 

When you order materials through Bibliotek.dk information is stored in two places:

• In a database containing orders at DBC Digital
• Locally with the library that handles the order.

Information is handled in strict confidence by both DBC Digital and the libraries.

The library staff follow the rules of confidentiality with regards to information about your library use.

Mails between DBC Digital and the libraries with information concerning your order will be encrypted.

Encryption and security certificate

When you submit personal information via Bibliotek.dk the information is encrypted so only you and the receiving party can read them.

Bibliotek.dk uses security protocol (TLS - Transport Layer Security) which creates a secure connection between you as a user of Bibliotek.dk and DBC Digital as provider of Bibliotek.dk.

A secure connection guarantee:

• data is exactly as you send them – they cannot be altered during transmission
• data is kept secret for others than the intended recipient.

The TLS-function is stored in your browser. It is activated automatically when you type personal information while ordering materials.

You do not need to install extra software to use the library safely.

What is stored and where?

The following information is stored by Bibliotek.dk (at DBC Digital):

• Order information. Personal data is deleted one month after your  ”Date of interest”
• Statistics on use of Bibliotek.dk (without personal data)

Order information is sent to the library you have chosen.

Your rights

According to the Data protection regulation a user have certain rights:

The right to see personal information

You have the right to see the personal information we handle about you.

The right to correct information
You have the right to correct or modify incorrect information.

The right to erase information
In some cases you can get personal information erased before the time of automatic deletion.

The right to limited processing
In some cases you have the right to restrict the processing of your personal data. If you have the right to restricted processing, we can only process information – except storage – after having collected your consent, or in order to establish, ascertain or defend legal requirements, or in order to protect a person or important societal interests.

The right of objection
In some cases you have the right to make an objection to our legal handling of your personal information. You can also make an objection to your personal information being used in direct marketing.

Read more about your rights at The Danish Data Protection Agency  

File a complaint to The Danish Data Protection Agency
You can file a complaint to The Danish Data Protection Agency if you are dissatisfied with the way we process and handle your personal information. Contact The Danish Data Protection Agency

If you have questions regarding your rights please contact our customer service: Kundeservice