Mastering Organizational Knowledge Flow : How to Make Knowledge Sharing Work

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Get your organization's expertise out of its silos and make it flow-with lessons from over a decade of experience Looking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work puts the proper emphasis on non-technical issues.

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Foreword: The Generations of Knowledge Management. Preface. Acknowledgments. Chapter 1 The Human Touch. Why This Book? Terminology and Definitions. Taking a Holistic View. Getting into the Flow. Case Study: ToolPool. Chapter 2 Getting Started. Project versus Initiative . Team Structures. Strategy and Assessment. Big Bang or Small. Chapter 3 Roles. Who Should Introduce and Drive Knowledge Flow Management? Who Should Worry about Knowledge Flow Management? Knowledge Intermediaries. Chapter 4 Basic Requirements for Successful Knowledge Flow Management. Passionate Initiative Support. Culture. Trust. Executive Support. Multiple Drivers. Chapter 5 Driving for Success. Internal Marketing: The Myth of Build It and They Will Come. The Pulse. Keep It Simple. Go Global: The Power of Scaling. Motivation. What If Your Knowledge Takes a Walk? Chapter 6 Barriers. Barriers Hindering the Flow. Knowledge Is Power: How Long? Sharing Knowledge Takes Effort. I Need Two More Weeks. Less Can Be More. Legal