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Tidsskrift
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Bog, 1. edition 2021, 2018
This is service design doing : applying service design thinking in the real world : a practitioner's handbook (engelsk)
Detaljer
Beskrivelse
Shows how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.
Indhold
Seneste udgave, bogWhy service design?
What is service design?
Basic service design tools
The core activities of service design;- Research
Ideation
Prototyping
Implementation
Service design process and management
Facilitating workshops
Making space for service design
Embedding service design in organizations
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