Interaction design : beyond human-computer interaction

What s Inside ix 1 WHAT IS INTERACTION DESIGN? 1 1.1 Introduction 1 1.2 Good and Poor Design 2 1.3 What Is Interaction Design? 8 1.4 The User Experience 12 1.5 The Process of Interaction Design 15 1.6 Interaction Design and the User Experience 19 Interview with Harry Brignull 34 2 UNDERSTANDING AND CONCEPTUALIZING INTERACTION 36 2.1 Introduction 36 2.2 Understanding the Problem Space and Conceptualizing Interaction 37 2.3 Conceptual Models 41 2.4 Interface Metaphors 45 2.5 Interaction Types 47 2.6 Paradigms, Visions, Theories, Models, and Frameworks 54 Interview with Kees Dorst 62 3 COGNITIVE ASPECTS 65 3.1 Introduction 65 3.2 What Is Cognition? 66 3.3 Cognitive Frameworks 85 4 SOCIAL INTERACTION 100 4.1 Introduction 100 4.2 Being Social 101 4.3 Face-to-Face Conversations 102 4.4 Remote Conversations 106 4.5 Telepresence 111 4.6 Co-presence 118 5 EMOTIONAL INTERACTION 131 5.1 Introduction 131 5.2 Emotions and the User Experience 132 5.3 Expressive Interfaces 138 5.4 Annoying